Normally your order will be processed and shipped within 48 hours. We will send you tracking info upon shipping. Make sure you have measured from your attic floor decking down to garage floor (floor to floor, not floor to ceiling) for the correct height of unit. If you order the Model 32 and have to exchange it for the Model 24 because you did not measure correctly, shipping can cost you as much as $1,000 ($500 both ways) to exchange for the smaller Model 24. For returned units there is also 15% restocking fee. Many Pre-Built Engineered trusses should not be cut...thus the larger Model 32 may not work. Check with us and your contractor before ordering if in question. If you cancel your order before the unit has been shipped, our credit card company still charges us 3% for the cancellation which will be passed on to you. If the unit has left the dock, a return fee is charged for the return by UPS. Free shipping means as long as you keep the lift, shipping was free, if you return it, you pay the freight out and freight back. If you have any questions about measurements or any of this, please call us to clarify, we have a history of 100% 5 STAR ratings with our customers and want to keep it that way!